Sawt StudioRefund and Cancellation Policy
1 — Who sells to you and who refunds
Paddle.com sells Sawt Studio subscriptions and top-up packs as the Merchant of Record and official seller. Refund requests are therefore processed by Paddle under the Paddle refund policy; this page summarises how it applies to your account.
2 — 14-day right to a refund
You can request a refund of any purchase — a subscription, a top-up pack or a renewal — within 14 days of the transaction, and the amount is returned to the original payment method. No reason is required.
The only exception: a request may be refused in cases of fraud or repeated abuse of refunds.
3 — What happens to your account after a refund
- Subscription refund: the subscription ends immediately, the matching plan balance is removed, and the account returns to the free tier. Your profile, dictionary and projects remain.
- Top-up pack refund: only that pack’s balance is removed; your other packs and your subscription stay as they are.
4 — Cancellation
You can cancel your subscription at any time from the Balance and subscription page in your account or through the payment portal. Automatic renewal stops and your balance stays available until the end of the paid period. There is no cancellation fee; cancelling on its own does not refund a payment — request a refund as in section 5.
5 — How to request a refund
- Use the link in the purchase receipt you received from Paddle, or
- Write to support@sawtstudio.com from your account email, with the transaction number if you have it; we forward the request to Paddle within two business days.
The amount usually appears in your bank account within 5 to 10 business days depending on your card issuer, and you receive a confirmation email.
6 — Your legal rights
This policy does not limit the mandatory consumer rights of your country.